FAQ

Frequently Asked Questions

Everything you need to know before you shop with us.

Q: How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days depending on your location and the shipping method chosen at checkout.

Q: How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow its progress in real time.

Q: What is your return policy?
You can return unused items in their original packaging within 30 days of delivery for a refund or exchange. Sale items and personalized products are final sale unless faulty.

Q: Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times are calculated automatically at checkout based on your address.

Q: What payment methods do you accept?
We accept the payment methods listed at checkout, including major credit and debit cards. All transactions are securely encrypted.

Q: Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it. Once shipped, orders cannot be changed.

Q: How do I contact customer support?
You can reach us anytime through our Contact page, by email, or by phone — we usually respond within 24 hours on business days.

Still have questions?
Reach out to us at hello@yourstore.com — we're happy to help.